FAQ

Ring/Bracelet Sizing:

Our ring sizes are in US ring sizing. If you know your size or finger measurement (in mm), you can go to any online ring conversion website (Google ring size conversion chart) and enter you info.

Here is an example of a ring size conversion chart: http://www.onlineconversion.com/ring_size.htm

We also have a handy sizing guide on our website, the link is on the bottom tab titled “Sizing guide”.

Alternatively you can pop into any jeweler and ask that they measure your fingers in US sizing which would be the most accurate method.

Our Bracelet sizes are listed as the circumference in inches. To measure your wrist, wrap a piece of string around to the desired fit. Then lay that string back out on a ruler to get your measurement in inches.

Size/Material offerings:

The sizes and materials that are listed online are the complete offerings for the product. If you don’t see the size on the list then we don’t make that size unfortunately. 

Difference between Sterling Silver/Stainless Steel:

There may be small differences between the pictured sterling silver piece and its stainless steel counterpart. The steel pieces may have slightly less detail than the handcrafted silver version.

If you would like a photo of a specific item in steel please send a request with the item name to [email protected]. Please allow 1 business day for a response.

Retailers:

We are sold mainly online, however if you are in Toronto you can find us sold at Vitaly.

Vitaly: 505 Queen St. West, 2nd Floor, Toronto, Ontario, M5V 2B4 (416-901-7467)

 

Sold Out Items:

The best way to know when an item is back in stock is to sign up for the “Email When Available” button that will pop-up on the right hand side of the product page when the sold out item is selected.

If your item is on sale then unfortunately that is the remainder of the stock and we will not be getting more in that specific design or material.
If you are seeking an item that has been removed from the website this item has been discontinued and will not be returning.

Custom work/sizing:

Custom work or sizing is not something we offer. The reason for this is because we produce in large volumes and do not have a feasible way to make smaller quantities as a result. The wait time + cost that would need to be transferred to you the customer would be unreasonable. For those reasons we don’t do any custom work. 

Order shipping/fulfillment time:

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 3-5 business days. For international shipments, expect a 12-21 business day delivery time.

Shipping upgrades are available! Cost and shipping time will be quoted at checkout based on your location.

Shipping Policy

Tracking # for your order:

You will be notified at the time of fulfillment with a tracking code sent to the email address provided on your order. We do our best to process all items for shipment within two business days of receiving the order. Please note that for US shipments it takes a day or two to reach the states from Canada before the tracking code will start updating.

USPS Tracking - Delay in Updates:

The tracking provided with your order is correct!
Please note that the package must first travel from Toronto to New York to get to the first USPS sorting facility. Once it has been scanned in with USPS you will then see your tracking code activate and begin to update.